A two-minute video of a delivery man dressed in Zomato Tshirt sitting on his scooter and eating from two boxes and then repackaging them and putting them back in the delivery bag. While the authenticity of the video is yet to be verified, Zomato has received flak from users over Twitter and Facebook over the incident.
After a review of the video, Zomato found that the video was shot in Madurai, and that the person in the video was a delivery partner for the company. Zomato has said that while the company understands that this was a human error in judgement, it has taken him of the delivery fleet.
Terming it an unusual and rare case, the Bengaluru-based company encouraged its users to bring up even the “smallest anomalies” in their order and said that it would “educate our delivery fleet of over 1.5 lakh partners to highlight or escalate any such deviations to us.”
“The incident only makes our commitment to fleet training, scheduling and process is even stronger,” Zomato said.
What is this @Zomato I just placed an order, should I cancel it? pic.twitter.com/L6izWHajpO
— Ankita (@Miss_Takken) December 10, 2018
