Raymond Shop is one of the most popular brands when it comes to suits and it’s normal for the customers to prefer the brand. In a similar way, Subramani was shown different brands before he made his mind to buy one as the salesman encouraged him. Unfortunately, during his wedding when he wore the suit, he had to face humiliation as the suit got torn. In anger, Subramani filed a case before the District Consumer Disputes Redressal Forum, Chennai North.
He purchased a wedding suit on July 30, 2016, at the cost of Rs 12,308, on an assurance from the store owner that it was of good and high quality appropriate for weddings. However, when he wore it at the wedding reception on September 4, 2016, he found out that the right-hand sleeves had ripped off with stitches coming apart.
Hence, he moved the consumer forum, seeking compensation for mental agony he had suffered and for deficiency in service on the part of the retail shop as well as the retail department of the Raymond headquartered in Maharashtra. Denying the allegations, counsel for PujyaShri AN Clothing submitted that the clothing provided was replaced with another one and also the alleged tearing of coat was due to mishandling or negligence on the part of the customer.
The Raymond retail department in Maharashtra failed to show up at the forum. However, the consumer forum, presided by K Lakshmikantham, observed that the retail shop had committed a deficiency in service by supplying goods that caused humiliation to the complainant. Hence, the forum directed the clothing shop and Raymond firm to jointly or separately pay Rs 80,000 to the complainant.
Content Courtesy: New Indian Express
